Cancellation & Refund Policy
Last Updated: November 6, 2026 • Effective Date: January 1, 2026
VERVEAILABS PRIVATE LIMITED
This Cancellation and Refund Policy governs purchases of digital services, architecture sprints, and turnkey solutions made on verveailabs.com and associated subdomains operated by VERVEAILABS PRIVATE LIMITED (CIN: U62011UP2026PTC253542).
1. Cancellation Policy
We strive for complete transparency in our client relationships:
- Architecture Discovery Sprint (₹4,999 / ₹9,999): You may cancel your order within 24 hours of payment provided our engineering team has not commenced the active architecture scoping call or delivered technical artifacts. A 100% full refund will be initiated immediately.
- Enterprise Monthly Subscriptions & Retainers: Monthly retainer agreements may be canceled anytime with a 15-day written notice before the next billing cycle by emailing support@verveailabs.com.
- Custom Enterprise Engineering Contracts: Governed by milestone cancellation terms specified in the signed Master Services Agreement (MSA) / Statement of Work (SOW).
2. Refund Eligibility & Exceptions
- Cancellation request submitted within the 24-hour pre-commencement window.
- Duplicate transaction charges or inadvertent overbilling verified on our payment gateway records.
- Inability on our part to deliver the agreed architecture discovery review within the committed SLA timeframe.
- Third-party pass-through hard costs once provisioned (e.g. registered domain names, dedicated LLM API usage tokens, third-party cloud infrastructure licenses).
- Services, custom codebases, or technical architecture documents that have already been finalized and delivered to the client.
3. Refund Turnaround Time (5–7 Business Days)
Once your refund request is verified and approved by our finance desk, we initiate the reversal via our payment partner, Cashfree Payments India Private Limited.
Depending on your issuing bank, UPI application, or card network (Visa, Mastercard, RuPay), the credited funds typically reflect in your account within 5 to 7 business days. A formal GST credit note and gateway transaction reference ID (UTR) will be emailed to you for your records.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, please submit your request with your registered email, order reference number, and date of transaction to: